Management style

“What’s your management style?” It seemed like an innocent enough question. After all, I’ve been managing teams of engineers on and off for fifteen years, and have spent the last two and a half years organizing my thoughts on the subject. Easy. “Well, you know, I’m, uh… Hmm.” Yes, that sound you just heard was all […]

Someone just quit

One of your key team members just quit. A top performer, she’d slotted into the team as though she’d always been there, and quickly become your go-to person for several key initiatives. Now you’re wracking your brain, trying to figure out what just happened. Things were going so well, why is she leaving? Was it […]

Customs

Culture can be top down, or bottom up. The big commandments come from on high (“Speed wins!” “Done is better than perfect!” “Don’t be evil!” “Worse is better!”), and everyone scurries to figure out what they mean and how to make them happen. Eventually, a company will settle into a rhythm (hopefully sounding more like […]

is-a vs. has-a

The old-timers have it, of course. They started it, built it, went through hell to ship it, stepped up and created something from nothing in the midst of one disaster after another. You bet your ass they feel a part of what they created, feel like part of a special club, know with a justifiable sense […]

Why big companies slow down, and what to do about it

Every company optimizes for something. Sometimes this is an external measure – price, quality, security, customer service, etc. Sometimes it’s internal – hiring, project/risk/change management, and so on. Of course every company wants to do everything perfectly, but when you look at how they make decisions, there’s usually a central organizing theory. At TripAdvisor, the […]

Special Roles: a Bestiary

When I started hiring, I used to look for the 10x programmers, the rockstars, the embarrassingly named “ninjas” (I blame you for starting the trend, Srinija). I quickly learned that these were impossible to hire – they looked exactly like every other “good” programmer, until one day you realized that they’d significantly improved performance by rearranging […]

Positive Feedback

I recently wrote a post about negative feedback, and how useful it was to learn ways in which you could improve. By itself, of course, constant negative feedback would be incredibly depressing. We also need to know when we’re doing well. This sounds trite, and yet it’s the rare manager who consistently gives positive feedback. I remember […]