Why big companies slow down, and what to do about it

Every company optimizes for something. Sometimes this is an external measure – price, quality, security, customer service, etc. Sometimes it’s internal – hiring, project/risk/change management, and so on. Of course every company wants to do everything perfectly, but when you look at how they make decisions, there’s usually a central organizing theory. At TripAdvisor, the […]

Image credit: http://www.superbwallpapers.com/photography/golden-watch-gears-31074/

Special Roles: a Bestiary

When I started hiring, I used to look for the 10x programmers, the rockstars, the embarrassingly named “ninjas” (I blame you for starting the trend, Srinija). I quickly learned that these were impossible to hire – they looked exactly like every other “good” programmer, until one day you realized that they’d significantly improved performance by rearranging […]

Positive Feedback

I recently wrote a post about negative feedback, and how useful it was to learn ways in which you could improve. By itself, of course, constant negative feedback would be incredibly depressing. We also need to know when we’re doing well. This sounds trite, and yet it’s the rare manager who consistently gives positive feedback. I remember […]